The Coronavirus (COVID-19) outbreak presents some unique challenges in how we support clients working from home. Learn about the steps we’ve taken to minimize disruption and ensure you have continued access to Remsoft software and services.
At Remsoft, we are committed to supporting the world efforts to slow the spread of the COVID-19 virus, and to the health and safety of our employees, clients and communities. We have been monitoring the rapidly changing situation and I wanted to share the steps we’re taking to minimize disruption and ensure that our clients have continued access to Remsoft software and services to meet their planning requirements.
No Disruption of Service
Remsoft remains fully operational and you’ll receive the same support you’ve come to rely on. As part of our response to COVID-19, we have recommended that Remsoft employees who are able to work remotely do so. Our offices are currently open to accommodate situations that may require on-site participation, but we have significantly reduced the number of employees in our offices at any given time and are taking extra safety precautions (such as more frequent disinfecting of work and common areas) and increasing social distancing, in order to protect our team, their families, and local communities while continuing to offer seamless support to our clients.
Supporting Clients who are Working from Home
Supporting our customers’ software access and productivity remains a top priority for us. For those clients who are working from home and can’t connect to their hasp key at the office, we’ve got it covered. Reach out to Technical Support, and we will issue a temporary password to ensure you can access Woodstock and work productively from home.
Remsoft Training and User Events
Information on Remsoft Online and In-Person Training Courses is available on our website and we will continue to keep this information updated.
At this time, we are still planning to offer open training in Melbourne, Australia in May and Atlanta, Georgia in June. Over the coming weeks, we will continue to monitor the situation and consider moving more training online based on what’s best for our clients and instructors.
Please rest assured that you can register for training with confidence. If the training is cancelled, or if you are not able to attend as a result of the coronavirus, your money will be fully refunded or credited to the next course based on your preference.
With regards to our User Events, we’ve made the decision to reschedule our May Remsoft User Group & Training Workshops in South America. Although the event is 2 months away, we wanted to act and communicate this to remove uncertainty and enable participants to plan accordingly.
A new date – 23 to 27 November 2020 – has been confirmed for the event, and the November South America Training workshops and User Conference will be held in the same location: the Novotel Sao José dos Campos – SP.
We chose the new date carefully, taking into consideration peak planning and optimal client availability to participate. Our team will be spending the next few months preparing, to ensure it is the best conference we’ve ever hosted in South America.
Client Meetings and Virtual Options to Engage
For client meetings, web conferencing is available and can be coordinated with our Advisors and Client Services team.
We’re going to miss engaging with our clients and partners at industry events but understand that cancellations are necessary to protect everyone’s safety.
Over the coming months we will be announcing free webinars and other ways to connect online – to share information, technical expertise and answer questions.
The global Remsoft team – from our advisors to technical support – is committed to providing the services and software access that is needed to meet our clients’ objectives.
Contact Us if you have any questions, or there’s anything we can do to help.